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Privacy & Security
Last Updated: January 2026

Daraz Palace Privacy Policy — Our Commitment to Protecting Your Data

Your personal data is our most valued asset. Here you'll find a clear, straightforward explanation of how Daraz Palace collects, stores, and uses your information.

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Your Privacy Is Protected
Daraz Palace protects your information with the utmost care
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Data Is Never Sold
Your Rights
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Privacy Policy Highlights at a Glance

How We View and Handle Your Data

What Information We Collect
Your name, email, mobile number, and date of birth are collected at registration. Transaction details are recorded at the time of payment. Browsing data is used solely for service improvement.
How Your Data Is Used
Your data is used solely for account management, transaction verification, support services, and meeting legal obligations. It is never shared with third parties for advertising.
How Your Data Is Secured
All data is stored with 256-bit SSL encryption. Server access is restricted to authorized personnel only. Regular security audits are conducted.
Data Sharing Policy
Your data is never sold to third parties. Only limited information may be shared for payment processing and legal requirements.
Cookie Usage
daraz palace uses cookies to enhance your website experience. They keep your login session active and remember your preferences. Cookies can be managed through your browser settings.
Your Rights
You can request to view, correct, or delete your data at any time. You also have the right to data portability and to object to processing.

Quick Summary: Daraz Palace takes your personal information seriously. We only collect what's necessary, keep it secure, and never share it with anyone without your consent. This document clearly explains everything about how your information is handled.

1

Introduction & Scope

This Privacy Policy applies to the Daraz Palace website (darazpalace.com) and all associated services. By creating an account or using our services, you agree to this Privacy Policy.

We believe privacy is a fundamental right. That's why daraz palace has built an environment from the ground up where your data is fully protected and remains under your control. This policy has been developed in accordance with international data protection standards.

  • This policy applies to website visitors, registered members, and all users.
  • The same policy applies to mobile app users.
  • Third-party game providers may have their own privacy policies.
2

What Information We Collect

Daraz Palace only collects information necessary to provide its services. No unnecessary data is requested. The types of information collected are detailed below:

Data Type When We Collect It Why It's Needed
Name, Date of Birth At Registration Identity Verification & Age Confirmation
Mobile Number, Email At Registration Communication, OTP Verification & Notifications
Payment Information At the Time of Transaction Deposit & Withdrawal Processing
National ID Card During KYC Verification Legal Compliance & Identity Verification
IP address, device information Every session Security & Fraud Prevention
Gaming History Play Time Responsible Gaming & Service Improvement

We never store your password in plain text. Passwords are always kept in encrypted (hashed) form.

3

Purpose of Data Use

Daraz Palace uses collected data for specific, limited purposes. Your information may be used for the following:

  • Account Management: For registration, login, password recovery, and account verification.
  • Payment Processing: To confirm deposits and withdrawals and to maintain transaction records.
  • Customer Support: To resolve your issues and answer your questions.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Responsible Gaming: To monitor gaming behavior and identify problematic patterns.
  • Legal Obligation: To provide required information to government or regulatory authorities.
  • Service Improvement: To analyze user experience and improve the platform.

Your data will never be used beyond the purposes stated above. Should we need to use it for any new purpose, your consent will be obtained beforehand.

4

Data Sharing & Third Parties

Daraz palace never sells your personal data or shares it with advertisers. However, certain information may be shared in the following limited circumstances:

  • Payment Processor: Necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket to complete transactions.
  • Game Providers: Your user ID and gaming data may be shared for game operation purposes.
  • Legal Reasons: We are legally required to share information in response to court orders or valid requests from government authorities.
  • Security Partners: Limited data may be shared with specialist agencies to help prevent fraud.

Any third parties with whom data is shared are contractually bound to uphold the same privacy standards.

5

Data Retention Period

Daraz Palace retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Data for active accounts is retained for as long as the account remains open.
  • Financial transaction records are retained for up to 5 years after account closure (legal obligation).
  • KYC documents are deleted 5 years after account closure.
  • Support chat history is retained for up to 2 years.
  • Data is securely deleted after the designated retention period.
6

Cookies & Tracking Technologies

Daraz Palace uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

  • Essential Cookies: Keeps login sessions active and remembers your preferences. Disabling these may cause the site to not function properly.
  • Performance Cookies: Helps us understand which sections of the site are used most.
  • Functionality Cookies: Remembers your language preference and other personalized settings.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

7

Security Measures

Daraz Palace follows the highest industry standards to protect your data. Our security measures include:

  • 256-Bit SSL Encryption: All data transfers take place over encrypted channels.
  • Two-Factor Authentication (2FA): An extra layer of security for account login.
  • Regular Security Audits: Regular audits conducted by external specialists.
  • Access Controls: Only authorized personnel are permitted to access sensitive data.
  • Real-Time Monitoring: 24/7 system monitoring and suspicious activity detection.
  • Data Backups: Regular backups are taken and stored in a secure location.

In the event of a data security breach, we are obligated to notify affected members within 72 hours.

8

Your Rights Over Your Data

Daraz Palace gives you full control over your personal data. You may exercise any of the following rights:

Right to Access
Request to view the information we hold about you.
Right to Rectification
You may request corrections if any of your information is inaccurate.
Right to Erasure
Request that your data be deleted under certain circumstances.
Data Portability
You can receive a copy of your data in a machine-readable format.
Right to Object
You can object to the use of your data for specific purposes.
Restriction of Processing
You can restrict the processing of your data under certain circumstances.

To exercise any of these rights, email us at support@darazpalace.com. Requests are typically responded to within 30 days.

9

Minor Protection

Daraz Palace strictly prohibits anyone under the age of 18 from using the platform. We take the following measures to protect minors:

  • Date of birth is verified at the time of registration.
  • A government-issued ID may be requested if there is any doubt.
  • Any account found to belong to a minor is immediately suspended.
  • We do not knowingly collect personal information from anyone under 18.

Parents should monitor their children's online activity. If you notice anything suspicious, please contact us.

10

Policy Changes & Updates

Daraz Palace reserves the right to update this Privacy Policy as needed. Members will be notified by email at least 14 days before any significant changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated policy. The latest version will always be available on this page, with the date of the most recent update shown at the top.

11

Contact & Complaints

For any privacy-related questions or complaints, please contact us:

  • Email: support@darazpalace.com
  • Live Chat: 24/7 via the chat button on the website.
  • Response time: Initial response within 48 hours.

Your privacy complaints are handled with the highest priority. If you are not satisfied with our decision, you have the right to escalate your complaint to the relevant regulatory authority.

When submitting a data request, please include your account email and a clear description of your request. This helps us resolve it faster.

Safe & Trusted

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Your data is completely secure at daraz palace. Register with confidence and enjoy the best gaming experience.

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