Daraz Palace Terms & Conditions — Complete Usage Guide

Daraz Palace is an internationally licensed online gaming platform. By using this website, you agree to comply with all terms and conditions stated herein. These terms have been prepared in accordance with the applicable laws of Bangladesh.

Daraz Palace reserves the right to update these terms and conditions at any time. Members will be notified by email and the website will be updated accordingly. Continued use of the platform after any changes constitutes acceptance of the revised terms.

• This service is available to individuals aged 18 and above only.
• Users are solely responsible for complying with the laws of their own country.
• Daraz Palace reserves the right to restrict its services in any region.
• Registering with false information will result in immediate account termination.

To register on Daraz Palace, you must provide accurate and complete information. Daraz Palace reserves the right to verify the details provided. A copy of your National ID or passport may be requested during verification.

Each person may only register one account. If multiple accounts are found under the same individual, all of them will be closed and all balances may be forfeited.

• You must provide your correct name, date of birth, and contact information at the time of registration.
• Passwords must be at least 8 characters long, and users are responsible for keeping them secure.
• To update your account details, please contact our support team.
• Transferring or selling your account to another person is strictly prohibited.

Daraz Palace supports transactions via popular mobile payment methods in Bangladesh, including Mobile Pay, Nagad, and Rocket. All transactions are processed in BDT.

KYC (Know Your Customer) verification may be required before a withdrawal request is processed. Daraz Palace reserves the right to hold and investigate any suspicious transactions.

• Withdrawals are generally processed using the same payment method you used to make your deposit.
• Your account must be fully verified before any withdrawal can be processed.
• Deposited funds cannot be withdrawn without placing a wager first.
• Delays may occur due to bank holidays or technical issues.

Daraz Palace regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, which you should read carefully before claiming. The general rules are outlined below:

• The welcome bonus is available on your first deposit only.
• A wagering requirement (typically 25x–40x) must be met before bonus funds can be withdrawn.
• Each bonus is valid for 30 days. Any unused bonus will expire after this period.
• If multiple active bonuses exist, the oldest one will be applied first.
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

Each game at Daraz Palace has its own rules, which are detailed on the respective game page. General betting rules are outlined below:

• Minimum bet is ৳50; maximum bet varies by game.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If a game is interrupted due to a server issue, Daraz Palace will make the final decision on the outcome.
• If you have a dispute about a game result, please contact support within 24 hours.
• In Live Casino games, the dealer's decision is final.

All games are powered by third-party software providers. Daraz Palace does not control game outcomes. Each game's RNG is certified and independently verified.

Engaging in any of the activities listed below will result in immediate account suspension and possible forfeiture of your balance:

• Creating multiple accounts for the same person (multi-accounting).
• Attempting to circumvent bonus terms by converting bonus funds through indirect means.
• Use of any bots, automation tools, or third-party software.
• Intentionally exploiting game vulnerabilities or technical glitches.
• Colluding with other members to manipulate game outcomes.
• Using the platform for any illegal activity, including money laundering.
• Operating an account using false information.

Daraz Palace firmly believes that gaming is entertainment, not addiction. We encourage all members to play responsibly. To support this, we offer the following features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period before you start playing.
• Session Time Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Take a voluntary break ranging from 1 day to 6 weeks.
• Self-Exclusion: Request a temporary break or permanent account closure.

If you notice signs of problem gambling or addiction, please contact our support team or visit the Responsible Gaming page. For more information Responsible Play Visit the page.

Daraz Palace takes your personal data very seriously. Any information we collect is used solely to improve our services and meet legal obligations. Your data is never sold to third parties.

• Personal information provided at registration is stored securely.
• All transactions are secured with SSL encryption.
• We may be required to share information with relevant authorities when legally obligated to do so.

To read our full Privacy Policy, visit our Privacy Policy Visit the page.

Daraz Palace is committed to maintaining maximum uptime and uninterrupted service. However, temporary disruptions may occur in the following situations:

• Scheduled maintenance (typically between 2:00 AM and 4:00 AM).
• Issues with your internet service provider.
• Natural disasters or unforeseen technical failures.

Daraz Palace will not be held liable for any losses arising from such circumstances. However, we always strive to restore service as quickly as possible.

Daraz Palace reserves the right to suspend or close an account under the following circumstances:

• For breach of terms and conditions.
• Upon detection of fraudulent activity.
• Failure to provide documents required for verification.
• By order of the authorities for legal reasons.

Members may request account closure at any time. If a balance remains at the time of closure and no terms have been violated, it will be refunded.

Daraz Palace reserves the right to update these terms at any time. For significant changes, members will be notified by email at least 7 days in advance. Continued use of the platform after any changes constitutes acceptance of the updated terms. The latest version will always be available on this page.

For any questions, complaints, or issues, please reach out to our support team. We are always ready to assist you.

• Email: support@darazpalace.com
• Live Chat: Via the chat button at the bottom right of the website.
• Support Hours: 24 hours a day, 7 days a week.

An initial response is typically provided within 48 hours of submitting a complaint. Complex cases may take up to 7 business days to resolve. If you are not satisfied with our decision, you may apply for independent mediation.