At Daraz Palace Responsible Gaming — A protected and healthy gaming experience

Responsible gaming means treating gaming as entertainment — not as a source of income or an escape from problems. At Daraz Palace, responsible gaming starts with knowing your own limits and playing within them.

A responsible player knows when to stop. They play for fun — not to recover losses. Gaming is a small, enjoyable part of their life, not their whole life.

It's not always easy to tell when gaming is becoming a problem — many people don't realize it themselves. Watch out for these warning signs:

• Repeatedly placing larger bets to chase and recover lost money.
• Thinking about gaming constantly, even when doing other things.
• Lying to family and friends about your gambling.
• Skipping daily routines — sleep, meals, or responsibilities — to keep gaming.
• Trying to stop gaming but being unable to.
• Continuing to game despite financial hardship.
• Arguments with loved ones over gaming.
• Gambling to escape stress or cope with sadness.

Use the questions below to check in with yourself. Answer honestly — this is just for you:

You can easily set various limits from your account settings on Daraz Palace. Here's how:

1. Log in to your account

   Sign in to Daraz Palace using your email and password.
2. Open Profile Menu

   Click your name in the top right corner and select the "Responsible Gaming" option.
3. Choose Your Limit Type

   Deposit limit, session time, loss limit, or cooling-off period — choose whatever works best for you.
4. Set Amount / Time

   Enter an amount or time you're comfortable with. Set limits that are realistic for you.
5. Confirm

   Limits take effect immediately upon submission. Decreasing a limit happens instantly; increasing one takes 48 hours.

If you feel you need to stay away from gaming for the long term, Self-Exclusion is an effective step to take. Daraz Palace makes the process simple and completely confidential.

• Temporary Break: Suspend your account for anywhere between 24 hours and 42 days.
• Long-Term Self-Exclusion: Take a full break for anywhere between 6 months and 5 years.
• Permanent Closure: You also have the option to permanently close your account if you wish.

No promotional emails or bonus offers will be sent while self-exclusion is active. Your account does not reactivate automatically once the period ends — you'll need to contact us directly and complete a 24-hour cooling-off period.

To self-exclude, contact our support team directly or submit a request through your account settings. The process is completely confidential and non-judgmental.

It can be hard to recognize a gambling problem in yourself. Family and friends are often the first to notice the signs, which is why open and honest conversations with them really matter.

If someone you know may have a problem with gambling:

• Approach the conversation with empathy — avoid anger or criticism.
• Share your concerns with specific examples.
• Encourage them to seek help, but don't pressure them.
• Don't fund their gambling.
• Reach out to the Daraz Palace support team whenever you need help.

Remember — problem gambling is a behavioral issue, not a moral failing. With the right support, it can be overcome.

Daraz Palace strictly prohibits anyone under 18 from using the platform. We believe protecting children and teenagers from gaming is our social responsibility.

• Age verification is mandatory at registration.
• A national ID or birth certificate may be requested if there is any doubt.
• Any account identified as belonging to a minor is closed immediately.

Our advice for parents: Use parental control software on your devices. Talk to your children about the risks of online gaming. Keep your login credentials secure.

Acknowledging a problem is a sign of strength, not weakness. Daraz Palace's support team and our dedicated channels are always here for you.

All responsible gaming inquiries are handled in complete confidence. Our team is trained to support you without judgment. You are not alone.